How do I become a member?
Membership is free to end product manufacturers and their formulators with company validation and registration. Complete the registration form and typically within one business day a customer service representative will contact you to notify you of your free access privileges.
How much does it cost to join?
Membership is free to end product manufacturers and their formulators with company validation and registration.
Who should register?
This site is designed specifically for use by chemists and formulators. Membership is available to validated institutional users of product information who are involved in the purchase and use of raw materials and ingredients.
Is everyone granted access?
The Cybrary® is an internet-based resource designed specifically for use by chemists and formulators. Cybrary membership is restricted to validated institutional users of product information who are involved in the purchase and use of raw materials and ingredients. In addition, access to certain technical chemical product documents and/or other information may be selectively restricted to certain members by the suppliers of this information. Registrants who are denied complete membership may call customer service to further clarify their institutional interest in Cybrary information, and/or to request an exception to any specific access restrictions.
Why do I need to provide detailed personal/company information?
The personal/company information provided will be used to verify your affiliation with chemical suppliers and/or participation in the applicable industry. Membership approval is dependent upon validation of this information. Per the site terms and conditions, members must maintain up-to-date, accurate and complete information.
How long does it take for Cybrary Membership Approval?
The Cybrary is a secured site. Membership approval is based upon validation of registration. After you have submitted your online registration, a customer representative will contact you typically within one business day to advise you of your account status.
What do I need to know about my password?
Your password:
* can be alphanumeric characters
* is case-sensitive. This means if you create your password with uppercase and lowercase letters you will need to enter it with uppercase and lowercase letters, exactly as it was created, each time you log in.
* should be unique and not easy for people to guess
* should be kept in a safe place for easy reference
* should not be your e-mail address
* if you forget your password, you may obtain a new password by utilizing the “Forgot Password” link on the login page.
What e-mail address should I use?
An individually assigned company e-mail address is required for registration.
Whom can I contact regarding changes to my profile information?
Profile update requests may be submitted under the "Settings" page after you have logged in. For customer assistance, please submit your request to customer.support@innovadex.com or visit the "Contact Us" page for the support representative for your region.
What internet browsers are supported by this site?
This site is optimized for browsers Internet Explorer 8.0 and FireFox 3.0